In order to safeguard the interests of both the users and the sales site, we supply the following services to the users when they confront any problem about the product:
1、We can shorten the production cycle to ensure that the demanded number of products delivery on time.
2、the company can transport the products to the destination station by air, railway besides its own fleet.
3、the company should provide the certifications and instruction books to the customers.
4、the company assign the technicans to instruct the installtion. And it is the buyers and salers and other relevent department who are in charge of the testing. the company will response to the quality problem and bear all the cost until the product is qualified .
5、the company is response to the life maintenace of the products.
6、the company response to the free maintenance or change the faulted products of which the damage, failure are caused by defects of design, production. material, outsourcing supporting parts.
7、the company assures that it will assign the technician to resolve the failures of the products in 24-100hours when receiving the requirements of the customer.
five stars(hearts)strategy
In order to adapt to the market need and to satisfy the customer, EK put forward the “five-star (heart) strategy”:
service——heart to heart We not only supply the customer with the pre-sales and after-sales service, but also supply the idea service for them, and thus to form cooperate relationship with the customer;
design——comfortable In the process of design, we pursue a higher technological content, more refined overall structure to supply the customer with the maximum science and integrity;
use——rest security is the base of all other things, during the process of design, the safty of the product is an important factor being considered;
production——elaborate quality is the fundamental of the product, we donot allow any poor quality product on the market.;
price——satisfactory We advocate the value; the cost performance is the important reflects of the value. What we give the customer is the most suitable and most valuable product!